Privacy Policy
Last updated: June 13, 2026
This Privacy Policy explains how Sotaog ("Sotaog," "we," "us," or "our") collects, uses, and protects information in connection with our website and our industrial monitoring and predictive analytics platform (collectively, the "Services"), including our SMS alarm and operational notification program.
Information we collect
- Contact and account information — such as your name, company, work email, and mobile phone number, provided by you or by your company's administrator during onboarding.
- Operational data — equipment, facility, and telemetry data that our enterprise customers configure on the platform.
- Usage data — standard log and device information when you use our website or application.
How we use information
- To provide, operate, and secure the Services.
- To send operational alarm and equipment-status notifications by SMS to the authorized personnel who have opted in to receive them.
- To respond to requests and provide customer support.
- To comply with legal and regulatory obligations.
SMS / text message program
Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. Mobile phone numbers collected through our SMS consent form are used only to deliver the operational alarm and operational notifications you have consented to receive.
- You opt in by completing Sotaog's SMS consent form and checking the consent box, or by being enrolled by your company's authorized administrator as part of your operational responsibilities.
- Message frequency varies based on equipment alarm activity.
- Message and data rates may apply.
- Reply STOP to unsubscribe at any time, or HELP for help.
- Consent to receive messages is not a condition of any purchase or service.
How we share information
We do not sell your personal information. We may share information with service providers who help us operate the Services (for example, our SMS delivery provider) strictly to perform services on our behalf and under confidentiality obligations, or where required by law. As stated above, mobile information is not shared with third parties for promotional or marketing purposes, and no mobile opt-in data is shared with third parties.
Data retention and security
We retain information for as long as needed to provide the Services and to meet legal obligations, and we use administrative, technical, and physical safeguards designed to protect it.
Your choices
You may opt out of SMS notifications at any time by replying STOP. To request access to or deletion of your information, contact us using the details below.
Contact us
Questions about this Privacy Policy or our SMS program? Email support@sotaog.com.